Arame Salon & Spa wants you to feel at home and in-the-know about our company's policies and practices.
Should I arrive early for my scheduled appointment?
Arriving a short time before your scheduled appointment (10 minutes) will allow sufficient time to check-in and enjoy some soothing Aveda Comforting Tea or another refreshment.
New clients can hold their reservation with us using a American Express, Discover, MasterCard and Visa.
Your appointment time has been reserved especially for you. We kindly ask that you give us 24 hours notice if you need to cancel or reschedule. Missed appointments or last minute cancellations are subject to a $25 service charge.
If you arrive late for your appointment, we regret that we will be unable to extend scheduled service times. In an effort to accommodate your appointment, another designer may perform some or all of your service (if available). Subject to a $25 service charge.
Children in the House
With respect to safety and experience of all our guests, children are not permitted in the service areas unless they are receiving a service. In any other instance, they must be accompanied by an adult. It is not advisable to bring children to your regularly scheduled appointments for the reasons mentioned above.
Do I need to accompany my child for their service with us if they are 18 or younger?
Yes, our goal is to make both you and your child happy. We require that all parents or guardians be present for any minor that is receiving a service with us. They need to be present during the consultation so both parties are in agreement with the desired outcome. We also want to make certain that the price of the service is within the guidelines of the individual who is paying for this service.
What is Arame Salon & Spa's information policy?
ALL of your personal information obtained by us is held in strict confidence. We collect this information for internal use only. This information is helpful to better service you and communicate salon specials and other communications solely from Arame Salon & Spa.
What happens if I am not happy with my service?
It is our goal to make each and every client happy before they leave on their appointment day. In the event you are not happy with your service, please call us within one week after your service. We will do everything we can to give you the result you are looking for. Your satisfaction is our top priority and we request that you communicate with us promptly. Please note, no refunds will be given for hair services.
New Color Clients
In an effort to provide the best outcome possible for you, we provide ALL new color clients with a customized color consultation. We have discovered that this is a vital part of your new color service with us, and will help us help you reach your desired result. In addition to speaking with you around the goal for your color, we analyze your hair type, length and condition (integrity of your hair). We do a patch test to check if there are any allergic reactions to the color. This customized color consultation also allows us to more accurately determine the service(s) needed, the timing for these services, and the cost for these services. For these reasons, ALL new color clients will need this customized consultation prior to scheduling your first color service with us.
Customized Color Consultation - FAQ’s
- How long is this customized color consultation?
This consultation is a 30 minute (verbal) appointment. There will be a strand test performed during this 30 minutes and the color will need time to process. Total appointment time can be up to 1 ½ hours, depending on the desired results.
- Can I book the consultation and the color service on the same day?
We are unable to book both on the same day. Until we gather all the information from your consultation, we can not accurately determine the service(s), timing and pricing of your color service.
- Can I get color the same day as the consultation?
Since many of our clients pre-book up to three future appointments, we are busy, so it is difficult for us to accommodate short notice appointment requests.
- How much does the consultation cost?
The consultation is complimentary. We will just need a credit card to hold your reservation with us (American Express, Discover, Master Card or Visa).
- How long is the color consultation good for?
30 days, unless there are changes from initial consultation day.
What is your product return policy?
Returns must be made within 30 days of purchase, accompanied by receipt. Store credit or exchange only. Products that have been used excessively cannot be returned. ALL makeup sales are final.
Gift cards are not transferable, may not be returned, may not be redeemed for cash or used to purchase another gift card. Arame Salon & Spa is not responsible for lost or stolen cards. Gift cards are valid 12 months from date of issue.
Same Day Appointment Requests
Our system treats these the same as booking appointments online. A credit card will be needed to secure and pay for appointment.
Appointment requests after 'No Show' or last minute cancellations: Same as above.