POLICIES

Arame Salon & Spa wants you to feel at home and in-the-know about our company’s policies and practices.

Should I arrive early for my scheduled appointment?

Arriving a short time before your scheduled appointment (10 minutes) will allow sufficient time to check-in and enjoy some soothing Aveda Comforting Tea or another refreshment.

New Clients

New clients can hold their reservation with us using a MasterCard or Visa.

Cancellation Policy 

Your appointment time has been reserved especially for you. We kindly ask that you give us 24 hours notice if you need to cancel or reschedule. Missed appointments or last minute cancellations are subject to a $25 service charge.  

If you arrive late for your appointment, we regret that we will be unable to extend scheduled service times. In an effort to accommodate your appointment, another designer may perform some or all of your service (if available). Subject to a $25 service charge.

What is Arame Salon & Spa’s children’s policy?

With respect to safety and experience of all our guests, children are not permitted in the service areas unless they are receiving a service. In any other instance, they must be accompanied by an adult. It is not advisable to bring children to your regularly scheduled appointments for the reasons mentioned above.

Do I need to accompany my 18-year-old or under child for their service with us?

Yes, our goal is to make both you and your child happy. We require that all parents or guardians be present for any minor that is receiving a service with us. They need to be present during the consultation so both parties are in agreement with the desired outcome. We also want to make certain that the price of the service is within the guidelines of the individual who is paying for this service.

What is Arame Salon & Spa’s information policy?

ALL of your personal information obtained by us is held in strict confidence. We collect this information for internal use only. This information is helpful to better service you and communicate salon specials and other communications solely from Arame Salon & Spa.

What happens if I am not happy with my service?

It is our goal to make each and every client happy before they leave on their appointment day. In the event you are not happy with your service, please call us within one week after your service. We will do everything we can to give you the result you are looking for. Your satisfaction is our top priority and we request that you communicate with us promptly. Please note, no refunds will be given for hair services.

New Color Clients

In an effort to provide accurate timing, pricing and desired outcome, all new color clients will need a color consultation with us prior to scheduling their first color service.

What is your product return policy?

Returns must be made within 30 days of purchase, accompanied by receipt. Store credit or exchange only. Products that have been used excessively cannot be returned. ALL makeup sales are final.

Gift Cards

Gift cards are not transferable, may not be returned, may not be redeemed for cash or used to purchase another gift card. Arame Salon & Spa is not responsible for lost or stolen cards. Gift cards are valid 12 months from date of issue.

Same Day Appointment Requests

Our system treats these the same as booking appointments online. A credit card will be needed to secure and pay for appointment.
Appointment requests after “No Show” or last minute cancellations: Same as above.

SALON ETIQUETTE

Reservations | New appointments

We recommend that you schedule your next service before you leave so that you may get a day and time that fits your schedule. Walk-in clients are welcome, however, it can be challenging to get a service in this fashion since many of our guest’s pre-book their future appointments.

Payment Types

We accept Cash, Discover, MasterCard, Visa and Arame Gift Cards.

Gratuities

These are normally given for a service performed well. These are not built into our prices. You can pay the tip at check-out or add to your bill and we will provide the designer with your gratuity.

Cell Phones

With respect to the experience of all of our guests, we require all cell phones/devices to be powered off or put on mute during your visit with us.